Why Are Customers Important?

Post Date: February 12, 2013

I made this video to express the importance of customers in any business. At the end of the day customers are storytellers and it is critical to make that positive first impression that will keep them repeat customers. Without customers, you only have a product or service. With customers you have a business that can grow.

Troy Marcyes

Troy Marcyes works in customer relations at Intuit and is inspired by the small business owners he talks to every day. In his spare time he enjoys coaching baseball and training in mixed martial arts.

Tags: customer service, storytelling, troy marcyes, why are customers important

Mary Holewa

Troy – how about you take 5 minutes away from baseball and martial arts and tell your Quicken and Quicken bill pay technical support staff to answer the phone is less than 15 minutes. Then actually answer and solve a question about Quicken Premier2013 that you forced your customers to buy in order to continue to pay bills on line. i downloaded this version on April 29th and its May 16th. I still cant get an answer from anyone there on how to make this program work on my new laptop. I had to buy a new one because the last one crashed after i download hour software on line. I see expressions of frustration everywhere. NO ONE from Quicken is making any ever to help. You have a lot of nerve saying how important your customers are when no one is available to help. Sincerely, Mary Holewa Small Business User.
http://www.intuit.com Holly Perez

Mary, appreciate your feedback about your experience. I have passed along your feedback to our customer support team so they can get in touch with you. Likewise, you can connect with them on Quicken’s Facebook page or on Twitter, @TeamQuicken.
Kathryn

Hi Mary,
I’m sorry you’re having trouble with Quicken Bill Pay-if you
can, please send more details, and your support incident numbers, to forumfeedback@intuit.com, and I will help in any way I can.